Passport service for British nationals in Bosnia and Herzegovina

UK passport applications from customers living in Bosnia and Herzegovina are provided by the British Passport Processing Centre in Düsseldorf which is part of the British Consulate General, Düsseldorf, Germany.

More information is available on the Passport Processing Centre in Düsseldorf website. 

Contacting Passport Information Helpline

For applicants in Sarajevo, Bosnia and Herzegovina, please call +44 208 082 4740 between the hours of 9:00 AM and 6:00 PM local time, Monday to Friday.
Calls will be handled by Careline Services. Calls will be charged at GBP 0.69 per minute for the duration of the call. (Telephone service providers will also charge for the cost of the international call.) Please ensure you have your credit card details ready before calling.

For customers with hearing difficulties, a Textphone service is available by contacting +44 1750 725368. This is a credit card payment service, charged at the same rates as above.

Complaints/Feedback
    
If you feel that your experience with Careline Services was below the high standards the Foreign and Commonwealth Office aim to provide, please email Careline Services directly at: ukpassportserviceeasterneurope@careline-services.co.uk
All complaints will be acknowledged within 1 working day.

Please note there will be no change to other services provided by our Consular Section in Sarajevo.