How to apply for a UK visa in Bosnia and Herzegovina

Where can I get information?

The UK Border Agency and the British Embassy in Sarajevo work in partnership with a commercial organisation, WorldBridge Service.  

You can find out whether you need a visa and how to apply through WorldBridge Service website. All the information provided is supplied and approved by the UK Border Agency. You may also obtain information by phoning (00387) 33 208 229 between the hours of 09:00 and 13:00, Monday to Friday (please note this number can be very busy).

Do I have to pay?

No, all information is provided free of charge in Bosnia and Herzegovina.  

Where can I get advice?

WorldBridge Service and its staff cannot give you advice on how to complete your application, or what type of visa you should apply for. If you need help with your application or advice about the UK's immigration rules and requirements, you should seek advice from a qualified immigration adviser. In the UK these are immigration advisers regulated by the Office of the Immigration Services Commissioner or legally qualified professionals regulated by designated professional bodies. Their websites are:

Law Society of England and Wales
Law Society of Scotland
Law Society of Northern Ireland
Institute of Legal Executives

How do I submit my application?

You should submit your application through our online application service at the Visa Section of the British Embassy Sarajevo. Follow the links on the website and book an appointment to appear in person at the British Embassy to pay for your application and to have your finger scans taken. Please note visa fees must be paid in cash with Bosnian Marks.

Who decides whether I will get a visa?

UK Border Agency staff will process and decide your visa application. WorldBridge Service and its staff play no part in the outcome of your visa application. They cannot influence it in any way. If any member of staff employed by WorldBridge Service say they can influence your application, you should tell the British Embassy Sarajevo immediately.

Service standards - complaints and compliments

The UK Border Agency aims to offer a fair and professional service to all our customers. We welcome feedback it helps us to see where we need to improve.

If you have any comments, or are concerned about the standard of service you received, please let us know. We investigate all complaints fully and will send you a reply within 20 working days.

• If you wish to complain about the service youreceived from the UK Border Agency at this Embassy, please address your complaint to the Entry Clearance Manager at Petrakijina 11, 71000 Sarajevo.

• If you wish to complain about the service you received from World Bridge Service, you may submit it direct to their website, in person, or to the Entry Clearance Manager above.